2012 Baldrige Health Care Criteria Response Templates

2011 - 2012 Baldrige Health Care Criteria Response Templates

Save time and money and ensure a valid assessment using Baldrige Criteria Response Templates

(Business, Public Sector and Other Nonprofit Version - Health Care and Education Versions available)

Two-time Baldrige winner recently ordered the new Criteria Response Templates

Criteria Response Templates capture the critical information necessary to answer the key Criteria questions and automatically integrate them within and across all Baldrige Items. Use them at the start to save time and ensure valid input or at the end to verify consistency, integration, and effectiveness of responses.

In the Baldrige spirit of breakthrough improvement, the templates have added several new exciting features including:

• Organization templates which are not used in a Baldrige application but which ensure that the information in the application is integrated and also serve as effective backup information during a site visit.

• Each Response Template shows and links to each term used to its definition in the Baldrige Glossary to ensure understanding is the same as Examiners use to assess.

• Instructions for each template to facilitate and optimize their use.

• Orientation training is included. This is done remotely with your users actually completing the templates during the session to ensure they

• Technical support is included for one year

• Links to the responses of Baldrige Award and other award are integrated into each template

• A list of the Criteria questions that the Templates directly address is included (see model below)

• Total integration via hyperlinks with all versions of the Baldrige Criteria

• Total integration via hyperlinks to all versions of the Baldrige Excellence Glossary

• Total integration via hyperlinks to all versions of the Baldrige Core Values

Benefits include:

• Real-Time: All teams writing the application have real-time access to the latest information. This saves an immense amount of rework and helps ensure that conflicting information is not used. For example, different Category teams could be using different definitions for 'core competencies', 'sustainability', 'innovation', or even 'customers'. I think anyone who has written an application can relate to how this can happen.

• Savings: the time individuals and teams spend capturing, analyzing, organizing, and presenting application information is reduced dramatically.

• Total Integration: Integration is the only assessment scoring dimension common to all seven Baldrige Categories. It is often the lowest scoring area. Without the CRTs, teams can spend months trying to write an application with integrated content.

• Focus: The templates are designed to extract the right information from your subject matter experts so they do not waste their time on what they think should go in the application but which may often not be adding value.

• Self-Guided Tours: All templates include instructions and most include examples illustrating how to complete them correctly.

• Refinement: Nearly twenty years of user feedback ensures calibration to Criteria user needs

Successful:

• For almost twenty years, dozens of national Baldrige Award winners have used the Criteria Response Templates as well as dozens more state and international winners.

• More importantly, thousands of organizations that have never applied for an award have used the templates to assess their progress in achieving excellence.

How to Order

To order by phone or have your questions answered, call 1 425 444-4386. Visa and MasterCard orders are shipped immediately via email.

Full application development services are also available. Call to discuss an approach designed for your needs. 1 425 444-4386