BP33 - TOTAL CUSTOMER AND MARKET MANAGEMENT SYSTEM

• Compare your existing process step-by-step to easily identify improvement opportunities
• Compare your process knowledge and information inputs to identify missing or better metrics
• Total integration - each model is fully integrated with all other process models, sub-processes,  performance metrics, and Baldrige Criteria Response Templates – See Bonus Offer below

• Includes Best Process-specific performance metrics aligned to the version of the Criteria you use (e.g., Business, Health Care, Education, Public Sector and other Nonprofit)
• Process models use simple ‘core process’ language allowing you to preserve what is unique to your culture and organization while enabling direct assessment of your ‘core process’ 
• Scaled to fit: Models are provided for both smaller and larger organizations for the process model you order.
• Specific instructions on how to customize to your organization's needs, gain acceptance, train, implement, and ensure ongoing process sustainability are included
• Continuously benchmarked and updated based on findings from thousands of assessments of organizations using the Criteria worldwide including winners from more than 30 countries
• Each system and its processes fully address all dimensions of the Baldrige Scoring Guidelines – ADLI (e.g., Approach (Systematic process, “How”), Deployment, and Learning (sharing of lessons learned and refinement), and especially Integration

Bonus: You also receive all Best Practice Process Models and Sub-Processes linked directly to every step of each process in the system and all directly linked Baldrige Criteria Response Templates resulting in a totally integrated system of processes for the process model you order.

Note: Choose from the business, health care, education, or public sector and other nonprofit process models when you order by specifying the version you want. If you forget, we will contact you.

No Charge Upgrade Policy: If you purchase a current year system model, we will upgrade it to a newer year model at no charge if you purchase any other system model in a later year; and

Price Protection: If you order any system model in the current year and in a later year decide to purchase any other Criteria Category System or the Total Integrated Excellence System, we will discount the new purchase price by the amount you paid for the previous system model or models if you purchased more than one.

System Requirements: Microsoft Visio (basic version). MS Visio is part of the MS Office Family and uses many of the functions most people are already familiar with.

Total Integrated Baldrige Excellence System