Baldrige case studies are used to train the Baldrige Award Examiners. They can be used as comparisons to guide improvement. They describe the key bsusiness factors for and organization in an Organizational Profile as well as provide descriptions of how the following areas are managed and improved:
- Leadership
- Strategic Planning
- Customer Management
- Knowledge Management
- Process Management
They also provide typical performance results measures often with trend and comparison (benchmark) information for the following results areas:
- Products, Programs, Offerings, and Services
- Customer / Patient / Student Focus / Other Stakeholders Focus
- Finanical
- Workforce Focus
- Process Management
- Leadership, Strategic, and Societal |
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