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Total Quality MISSION: Accelerate the overall rate of organizational improvement beyond the capabilities of today's Business Excellence approaches.
Total Quality Inc. was founded in 1991 by Paul Steel. Paul is the longest serving active member of the Baldrige Board of Examiners (Baldrige photos). Total Quality provides a full range of Baldrige Criteria-related (and other major international award Criteria) services and Baldrige Excellence Tools. TQI has served thousands of organizations worldwide since 1991 (see sample list) attesting to enduring marketplace value. Any organization serious about achieving unsurpassed excellence is a candidate to benefit. Clients are diverse including smaller and larger public sector, nonprofit, education, health care, service, and manufacturing organizations. They represent all levels of excellence achievement from beginners to winners (Europe, Asia and the Americas) and to organizations assessed higher than the winners but who choose not to apply for an award. We strive to be the innovation leader in simplifying the effective use of the Criteria as well as reducing the overall costs. An example of our innovation is our Articulated Criteria which is identical to the actual Baldrige Criteria but with hyperlinks definitions and to make it easier to use and the only integrated version available anywhere. We also focus on what happens 'after the Feedback Report' and 'after winning the Baldrige Award (or equivalent)' with our consulting services. We participated in the launch of major quality awards including: Baldrige Award, European Quality Award, New Zealand Business Excellence Award (NZBEF), and most recently the Indonesian Quality Award. We have advised and/or contributed to several other national excellence awards including the Malaysian Prime Minister's Award, the Australian Quality Award, Chile Calidad, and the Singapore Quality and Innovation Awards. In addition Paul serves as a Juror for the Dubai Business Award which is the highest level excellence award in UAE. Our clients include many small organizations as well as the largest businesses in the Malaysia, Saudi Arabia, the Philippines, Thailand, Bahrain, India, Indonesia, New Zealand, the UAE along with twelve of the top thirty US service and manufacturing organizations and several major health care, education, public sector and military organizations. We have been contracted by more than 25 government agencies worldwide. Extensive interface with winners of national and international quality awards and other leading organizations enables us to continuously learn from direct participation. We preserve that ever-expanding knowledge in integrated systems of Baldrige Best Practices. We are especially proud of the fact that more and more Baldrige winners have chosen to use our products and services after they won their award. TQI's mission focuses on enabling organizations to achieve unsurpassed excellence - in the minds of their customers and other stakeholders, in the shortest timeframe, and at the lowest total cost.
Serving organizations serious about accelerating their rate of organizational improvement and cost reduction.
Paul Steel Paul is President of Total Quality Inc (TQI) which he founded in 1991, the longest serving member of the Baldrige Board of Examiners, and an original 1988 Baldrige Award Board of Examiners member (Baldrige recognition). He has served as NIST Examiner, Senior Examiner, and Alumni Examiner--including serving as Baldrige Site Visit Team Leader several years). He is the only person to serve as a Baldrige Senior Examiner in three different decades. He has assessed hundreds of organizations using the Baldrige Criteria and other national and international award Criteria and has led/participated in over 130 actual/internal site validation visits. He has trained more than 14,000 individuals (including hundreds of national Examiners worldwide - see photos). He has had a key role (e.g., Baldrige consultant, assessor, trainer) with at least one organization that has won a national award based on the Baldrige Criteria and/or EFQM most years since 1988 -- even though most clients focus on improvement and not on winning an award. He has assessed 22 national quality award winners since 2007 - far more than anyone else. He is Lead Examiner/Judge for the Asian Pacific Quality Organization (APQO) and has consulted to organizations in Eurasia (Iran), Asia (e.g., Malaysia, India, Indonesia, Japan, Brunei, Singapore, Thailand, Philippines, China), Europe (United Kingdom, Germany, Denmark, Netherlands, Italy, Belgium, Ireland), the Middle East (Saudi Arabia, Qatar, UAE (Dubai, Abu Dhabi), Kuwait, and Bahrain), Australia, New Zealand, Latin America, North America, and South America. Thousands of organizations (see list) worldwide use TQI's Baldrige services and/or software. Paul has performed hundreds of total management system assessments worldwide and led several total management system development and implementation projects. He has more than 25 years of application, management, education, and consulting experience in the organizational excellence field. His international consulting experience includes over 245 consulting assignments in Europe, Asia-Pacific, the Middle East, Australasia, and South America. He has worked extensively with several national award winners and seven years with quality gurus Dr. Armand (Val) Feigenbaum and Dr. W. Edwards Deming. He was the only external consultant Xerox of Europe used to prepare them in winning the European Quality Award (EQA/EFQM). He has worked in more than 30 countries. Telecom New Zealand used him in winning the New Zealand Business Excellence Award. Ten of the top 30 service and top manufacturing organizations in the United States have use/used him in Baldrige improvement project leadership roles. He has led Baldrige improvement projects for health care, public sector, education, service, manufacturing, and smaller organizations. His public sector experience includes 6 major US government agencies and dozens more worldwide. The New Zealand Business Excellence Foundation (NZBEF) selected him to help launch their National Award in 1993 and six times since to train their national Evaluators. He has also served the New Zealand Government in developing their national excellence award program and training their national assessors several times since 1993. He has contributed for six years to TELKOM Indonesia which won the first Indonesian Quality Award. He is an Indonesian Ministry of State-Owned Companies-authorized Baldrige consultant and International Assessor for the Singapore Quality Award. In Malaysia, he has trained the national Examiners and Judges for the Prime Minister's Quality Award. He is the developer of Baldrige Best Practice CORE Processes, Integrated Criteria Response Templates, the innovative integrated Baldrige Criteria, and the Total Baldrige Management System which are applicable for the Baldrige, major Asian, Australian, New Zealand, and European Award criteria (EFQM). His popularity for speaking engagements including conferences, seminars, symposiums, and other public presentations has grown strongly in recent years (See: major presentation, seminar and conference photos). Paul was mentored by and a colleague of the two best quality gurus. His work with Ford Motor Company included the lead technical role reporting to quality guru Dr. W. Edwards Deming in developing and implementing the Statistical Process Control and teamwork program at Ford and its suppliers. His responsibility included quality system approval certification for more than 10,000 Ford suppliers and launch team quality leader on eight new vehicle launches. Paul also served as Paccar's first Corporate Director where he launched and implemented the Paccar Integrated Quality System and supplier management department. Also earlier, he worked as a management process system project leader for quality guru Dr. Armand V. Feigenbaum, originator of "Total Quality Control" and former head of ASQ and the International Academy of Quality. This included assessment, development and implementation of total process and/or management systems in Europe, South America, and North America. He is a founder and served as a Washington State Quality Award (WSQA) Judge/Board of Directors Member for 12 years. He serves on the jury for the Dubai Business Award and has served on the KPMG Technical Advisory Committee and as a Fortune Magazine Best Practices Awards Judge. He is a Senior Member of ASQ. Education:
He also contributes to the Singapore Quality Award in various roles including serving as International Assessor in 2008, 2010 and 2011. He facilitated Baldrige Board of Examiners training for NIST and has trained national and/or State Examiners each year since 1991 as well as thousands of internal assessors for organizations worldwide. He has conducted Executive Achieving Excellence Seminars/Conferences/Symposiums which have been attended by more than 1,100 CEOs from around the world since 2002. United States Contact Information: Email: ToQual@Gmail.com Phone (Seattle): 1425 444-4386 (Direct) Mobile/Text/SMS: +1425 444 4386 Email: ToQual@Gmail.com |
